![]() ![]() Login the agent in Motion Web Gui in order to perform the queue login/logout. Open the phone web interface Please refer to the Grandstream documentation to access to the web interfaceĬlick on Accounts -> Account 1 -> General Settings and insert the required information Scenario 3: SIP hard-phone Grandstream GXP2140 Account settings The account is ready on the Zoiper SIP softphone. Insert the agent’s username and password, and the XCALLY Motion server ip addressĬlick OK to close the account information window Open the Zoiper application, click on Settings -> Create New Account Scenario 2: Windows softphone Zoiper Zoiper account settings The agents is now ready to receive queue calls from XCALLY Motion!! Login the agent in Motion Web Gui in order to perform the queue login. usually it’s the same as username)Īuthorization name: insert the authorization name (same as username)Ĭlick OK and the SIP account will be available 192.168.2.95)ĭisplay name: insert the account’s display name (e.g. john.doe)ĭomain:insert the XCALLY Motion server ip address (e.g. User ID: insert the agent’s username (e.g. ![]() Open the X-Lite application, click on Softphone -> Account settingsĪccount name:give a name to the account (e.g. ![]() With the global crisis going on, the small business I work for cant afford to make new expenses if an alternative option is available. Scenario 1: Windows softphone X-Lite X-Lite account settings Ive been using X-Lite at work for at least a year now and a few weeks ago, I got a notification that changed to Bria Solo and its now a paid software. logout, exiting from all the voice queues they are configured to useįrom a remote or a mobile phone thanks to the Cally Square Project of Agent Management.pause/resume all their voice activities in the queues.login, accessing to the voice queues they are configured to use.The Agents who don't have momentarily access to the XCALLY Motion Server or don't need to access to the OmniChannel environment, can perform: If the Agents don't use the Motion Phonebar, they must to be logged into the Motion Omni Desktop Interface (find more information here) or use Cally Square Project of Agent Management in order to perform the queues login/logout and manage their pauses. We strongly recommend to use always Motion WebRTC/Phone bars for your callcenter agents! Important ![]() XCALLY Motion offers you the best customer care agents experience when used with the The Motion Phonebar: You’ll need to install X-Lite if you want to use your computer to connect your myPBX phone extension. If the Motion Phonebar or the WebRTC bar cannot be used, we can easily connect a SIP softphone or an external SIP hardphone. You should now be able to place and receive calls remember to start your outbound call with a "1" followed by next 10-digits.XCALLY Motion is able to handle any kind of SIP hard/soft phone: they can be used as simple PBX phones (click Telephonesfor more information) or to manage internal calls. You will see a green "online" notation next to each user with a registered phone. In the "User" portal, click on the "Users" tab. It also comes with high-end display, all necessary communication modules and a touch screen interface. You already have an extremely capable smartphone with you, that has 100x the processing power of a classic deskphone. Preferences -> Accounts -> Advanced ->Register Every (make change here) Softphone power in your pocket, wherever you are. The default setting is 10-seconds and should be modified to 3600-seconds. You set this by clicking on Preferences ->selecting Calls -> Send via RFC2833, then OKĬlick on Preferences ->selecting Audio Codecs -> SPEEX Wideband ->select only G711 uLaw, G711aLaw, G.722, and GSM then OK: Select Transport tab, change Signaling Transport to UDP, then OKĭTMF is the sound a phone makes when you push a number on a phone, used predominantly for phone menu navigation. Click Topology tab, then select "NONE" for Firewall Traversal Method: So, make sure to turn off any NAT settings on the phone in order for your phone to communicate properly with our servers. Confirm that you have disabled all Network Address Translation (NAT) settings on the phone. Authorization name -> " Auth Username".Display Name -> Whatever you would like.On subsequent attempts to set up the software, you will need to locate the "Preferences" / "Options" tab.Įnter the following information from Step 1 above: When you first load the device you'll be informed there is no account information and provided a link to set up your account. Step 2: Configure your Xlite software settings. You can find this information in the user detail pages under the "Users" tab in the "Phone Configuration" section. For each phone that you are configuring, obtain the following: Step 1: Gather information for each user.Įach user has a set of credentials which will be needed to configure each phone. For previous editions, please see this article. This article is for the X-Lite 4.9.8 Build 84253 - 2017. X-Lite is a freeware VoIP soft phone that uses the Session Initiation Protocol. ![]()
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